MultiCare Rockwood Urgent Care - Downtown
Urgent Care • Spokane, WA
Ratings by platform
- Yelp/Apple Maps: 1.9 out of 5 stars (on Yelp/Apple Maps platforms) (17-21 reviews documented across certain platforms)
- Urgent Care Finder: 4.6 out of 5 stars (on Urgent Care Finder) (8 total reviews)
What patients say
Patients praise
- Many patients praise the staff for being professional, friendly, and knowledgeable
- Frequent mentions of efficient and prompt service with relatively short wait times
- Convenient location and easy parking availability in downtown Spokane
- Appreciation for the cleanliness and welcoming environment of the facility
- Helpful onsite services such as pharmacy access and thorough review of patient records
Common complaints
- Reports of feeling rushed during examinations or feeling that the clinic prioritizes moving patients through quickly over thorough treatment
- Challenges with communication regarding appointment processes, including confusion over whether appointments are required
- Instances of reported rude or dismissive customer service, particularly over the phone
- Occasional complaints about specific billing or administrative policies for paperwork completion
- Some patients were redirected to the emergency room for issues the clinic felt it could not address
In patients' words
"I went in feeling sick and I left still feeling sick with no diagnosis I think this clinic is more concerned on getting the patient out of the clinic and not treating the patients or making them feel better."
— Patient review documented on Apple Maps and Urgent Care Finder"Great experience with this urgent care. Came in from out of town for a long anticipated wilderness trip with a developing sinus infection. The staff was fast, listen to my symptoms and needs and took care of business."
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