Empire Eye Physicians | Eye Care is Spokane, WA and Coeur d ...
Ophthalmology (Eye Care) • Spokane, WA
Ratings by platform
- Apple Maps: 3.4 / 5 (Not explicitly stated in summary)
- Yelp (Spokane Valley): 5.0 / 5 (10 reviews)
- Yelp (Coeur d'Alene): 2.0 / 5 (2 reviews)
What patients say
Patients praise
- Professional, knowledgeable, and compassionate physicians (particularly Dr. Claypool)
- High-quality surgical outcomes for many patients, especially cataract surgery
- Friendly and helpful clinic staff in some departments
Common complaints
- Billing and insurance cost transparency issues
- Difficulty with scheduling and overbooking appointments
- Long wait times for billing or billing errors
- Occasional patient dissatisfaction with surgical outcomes or follow-up expectations
In patients' words
"The staff and physicians at Empire Eye are excellent. My low rating is due to their inability to schedule their day without overbooking."
— MapQuest / Yelp review by Randy C."While I am happy with the care I received, except for one service, at Empire Eye Physicians, the billing department is the worst I have ever dealt with. They waited an entire year to bill me..."
— MapQuest / Yelp review by Billie G."Empire Eye Physicians is wonderful. I have been to four other eye doctors before a friend recommended Empire. I see Dr. Claypool and I have an eye condition that needs frequent attention. He has been wonderful."
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