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MultiCare Rockwood Clinic

Internal Medicine • Spokane Valley, WA

★★★★★4.8/5219 reviews across 2 platforms

Ratings by platform

  • Washington HealthCareCompare
  • Birdeye (MultiCare Rockwood Valley Clinic): 4.8/5 (219 reviews)

What patients say

Patients praise

  • Some individual providers noted as thorough and genuinely caring
  • Positive experiences with specific surgical outcomes and nursing staff
  • Effective communication from some specialists regarding diagnoses

Common complaints

  • Difficulties reaching office staff and getting return calls
  • Long wait times and scheduling/rescheduling issues
  • Perceived lack of empathy or care for patients' medical needs
  • Reports of unprofessional or rude interactions with staff
  • Concerns regarding the quality of medical procedures and follow-up care

In patients' words

"Since the switch to Rockwood it’s been extremely hard to talk to someone that is actually in the office. Recently I needed a refill on a medication... I was completely ignored after many calls and messages."

— LocalityBiz user review

"Dr. Miguel Ordonez-Castellanos diagnosed my Celiac, which was absolutely life-changing for the better. I continue to depend on, and have the utmost confidence in, Dr. Miguel."

— LocalityBiz user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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