Southlake Psychiatric Care & Therapy
Psychiatry • Southlake, TX
Ratings by platform
- Google (Serenity Mental Health Centers - Southlake): 5 out of 5 stars (27 reviews)
- Prime Behavioral Health website: Not specified
- LifeStance Health - Southlake: 4.9 out of 5 stars (175 reviews)
- Healthgrades (Southlake Psychiatry - Davidson, NC): 2.7 out of 5 stars (3 reviews)
- Birdeye (Southlake Psychiatry - Davidson, NC): 4.6 out of 5 stars (463 reviews)
What patients say
Patients praise
- Providers described as friendly, personable, professional, and thorough
- Helpful and attentive clinical support during sessions
- Effective treatment leading to improvement in patient well-being
- Welcoming and well-maintained office environment
- Efficient administrative support for some patients (e.g., text reminders)
Common complaints
- Reports of rude, dismissive, or intolerable front desk staff
- Allegations of poor treatment decisions or incompetent prescribing practices
- Issues with scheduling, long wait times, or difficulty communicating with providers
- Concerns regarding billing practices and focus on payments
In patients' words
"Serenity Mental health centers is a five star experience. From the providers to the patient advocates to the front desk associates everyone is focused on providing the best experience and helping you get better."
— Google Review for Serenity Mental Health Centers - Southlake"The front office is always extremely efficient, always helpful with medication refills, clinical questions, and appointment availability. I highly recommend this place, don’t believe the negative reviews!!"
— Prime Behavioral Health website testimonial"I have enjoyed my dr, but unfortunately I am having to leave because the front desk in intolerable. They do not let people ask the simplist questions to a provider, are extremely rude and insist on being right even yelling over the phone."
— Healthgrades review for Southlake Psychiatry (Davidson, NC)"Please send your loved ones elsewhere. We came here in despiration and now 2 years later my loved one is in another recovery program to recover from the botched treatment he received here."
— Birdeye review for Southlake Psychiatry (Davidson, NC)More clinics in Southlake
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