South San Francisco Medical Center | Kaiser Permanente
Primary Care • South San Francisco, CA
Ratings by platform
- U.S. Centers for Medicare & Medicaid Services (CMS): 4 out of 5 (Overall CMS Rating) (1053 completed HCAHPS surveys)
- Yelp: 3.1 out of 5 (257 reviews)
- Clinic4All: 4.6 out of 5 (7 reviews)
- ObesityHelp: 5.0 out of 5 (48 reviews)
What patients say
Patients praise
- Praise for specific doctors and medical teams for their skill and professionalism
- Positive experiences with emergency room and specialty department care
- Patients feeling heard, respected, and well-informed during treatment
- Efficient care and surgical outcomes in specialized programs like bariatrics
Common complaints
- Dissatisfaction with responsiveness and perceived lack of urgency from doctors
- Reports of poor facility cleanliness in certain areas
- Inconvenient treatment processes and administrative delays
- Occasional lack of empathy or poor communication from specific staff members
In patients' words
"Kaiser so city, was literally the best overall ER visit experience I've had under the circumstances. Every doctor, nurse and staff member went above and beyond."
— Yelp reviewer"I've never had a bad experience here. Dr. MacAvoy and his staff are unfailingly professional, and the department is one of the reasons I will continue to come here."
— Clinic4All reviewer"I was told by the advise nurse to go. On Monday I went . While I was there I noticed how filthy the room was blood dried drop on the floor. Other papers on the floor. It was not clean at all..."
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