Family Doctors in South San Francisco, CA - Sutter Health
Primary Care • South San Francisco, CA
Ratings by platform
- Healthgrades (Dr. Diane Gonzalez): 3.7/5 (3 reviews)
- WebMD (Dr. Rachel Shorr): 2.0/5 (11 ratings)
- WebMD (Dr. Judy Liu): 5.0/5 (15 ratings)
- Trustpilot (Sutter Health network-wide): 1.9/5 (64 reviews)
What patients say
Patients praise
- Clinicians frequently praised for being attentive, compassionate, and thorough
- High ratings in state report cards for quality of care and patient experience
- System-wide focus on feedback and improving patient satisfaction metrics
- Recognition for consistent patient satisfaction across care centers
Common complaints
- Difficulties with billing and insurance authorization processes
- Long hold times and challenges scheduling appointments
- Reports of rude or incompetent support staff interactions
- Concerns about the accuracy of medical records
- Frustration with online portal accessibility and communication
In patients' words
"My issue is with their billing and scheduling... I had a CT scan that their staff did not verify my health insurance... now we are out thousands of dollars."
— Better Business Bureau"Patients consistently praise Dr. Judy Liu for her exceptional listening skills, compassionate care, and thorough approach to treating complex conditions."
— WebMD"Errors like [incorrect medical record documentation] are serious. They can follow you across healthcare systems, impact your treatment... Accuracy is essential in healthcare."
— TrustpilotMore clinics in South San Francisco
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