Optica Optometry: Eye Doctor in South San Francisco, CA
Optometry • South San Francisco, CA
Ratings by platform
- Google: 4.9/5 stars (378 reviews (Google))
- Yelp: Not explicitly stated as an average, but generally favorable (63 reviews)
What patients say
Patients praise
- Thorough, knowledgeable, and patient optometrists (specifically Dr. Chew and Dr. Florendo)
- Friendly, welcoming, and professional office staff
- Modern, clean, and spacious office environment
- Helpful assistance with eyewear selection, fitting, and adjustments
- Efficient service and ease of booking appointments
Common complaints
- Lack of transparency regarding fees (specifically contact lens fitting fees)
- Perceived unprofessionalism or annoyance from staff when asked questions
- Difficulties with billing, itemized receipts, and communication regarding rebates
In patients' words
"Dr. Chew is an excellent doctor, who has many years experience and provided dedicated service to his customers. The optician William is very professional, patient, and highly skilled in measurements and adjustments."
— My Vision Care review by Wendy Hu"My exam was fine... When I initially checked in I was told I would have a 20 dollar copay then When I checked out they added on a 170 contact lens fitting fee. This was not discussed prior. There was lack of transparency."
— Anonymous Google Review via Eye Hospital Near MeMore clinics in South San Francisco
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