Primary Care | UCSF Health
Internal Medicine • South San Francisco, CA
Ratings by platform
- Birdeye (UCSF Primary Care at China Basin): 2.3/5 (34 reviews)
- WebMD Care (Individual Provider Dr. Judy Liu): 5.0/5 (15 reviews)
- UCSF Health (Individual Provider Dr. Sudarshan Bhat): 4.8/5 (392 ratings)
- UCSF Health (Individual Provider Dr. Dae Hyoun (David) Jeong): 4.8/5 (285 ratings)
What patients say
Patients praise
- High patient praise for individual physicians, particularly regarding their listening skills, compassion, and thoroughness
- Appreciation for quality medical expertise and comprehensive care planning
- Patients valuing personal, attentive bedside manner despite broader organizational issues
Common complaints
- Billing issues, including confusing facility fees, unexpected charges, and perceived overbilling
- Long wait times for appointments and follow-up communication (MyChart messages, lab results)
- Perceived understaffing leading to decreased quality of care and stressed staff
- Difficulties with administrative processes, such as scheduling referrals and reaching staff via phone
In patients' words
"UCSF understaffs and has very small windows for patient provider scheduled time slots. This puts providers behind schedule and likely results in decreased quality of care."
— Birdeye review"Dr. Jeong is exceptional in both his kindness, compassion and competence. I am 81 years old and he is by far the best Primary Care physician I have ever had."
— UCSF Health provider review"Patients of the growing hospital system say their bills are exorbitant, confusing or simply don’t make sense."
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