Locations | University Orthopedics
Orthopedics • South Kingstown, RI
Ratings by platform
- WebMD (University Orthopedics Inc in Providence, RI): Not stated (page shows 6 ratings with 6 reviews) (6 reviews)
- Birdeye (University Orthopedics Kettle Point): 5.0 (1,881 reviews)
- Birdeye (University Orthopedics - East Providence): 4.9 (1,223 reviews)
- Yelp (University Orthopedics Providence): Not stated (review excerpt only) (Not stated)
- Wheree (University Orthopedics - updated June 2026): Not stated (Not stated)
- US News (Arthritis doctors listing; includes University Orthopedics East Providence): Patient Experience 4.9 / 5 (295 Reviews)
What patients say
Patients praise
- Staff and clinicians described as polite/professional and helpful
- Thorough explanations and listening/attentive bedside manner
- High overall ratings on some review platforms
- Informative pre-op / patient feeling informed
- Clean facility and good logistical experience (e.g., parking)
Common complaints
- Difficulty reaching the office/phone system and poor call-backs
- Long wait times
- Issues with follow-up/responsiveness to requests
- Unclear or strict scheduling/late policies
- Perceived lack of respect/listening and denial of requested imaging (e.g., MRI)
In patients' words
"“Trying to talk to anyone is difficult. The wait time is at least 30 minutes. If you opt for a call back, you don't get one.”"
— WebMD doctor profile review excerpt"“So very disappointed.”"
— WebMD doctor profile review excerpt"“I met with Olivia Smith, who was exceedingly helpful and informative… listened very carefully to my concerns.”"
— Birdeye (University Orthopedics Kettle Point) review excerpt"“Great service. MD listened to all my needs, resolution to them all.”"
— Birdeye (University Orthopedics Kettle Point) review excerpt"“It's a money making mill. Unnecessary appointments. People are ok.”"
— Yelp review excerpt"“Beautiful facility! Clean with lots of parking.”"
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