Gastroenterology Physicians
Gastroenterology • South Bend, IN
Ratings by platform
- WebMD Care (Dr. Pankaj Patel): 5.0/5.0 (233 ratings) (233)
- Healthgrades (Dr. Oliver Gilliam): 3.7/5.0 (29)
- Healthgrades (Dr. John Mathis): 4.5/5.0 (8)
- Healthgrades (Dr. Luis Nidea): 3.3/5.0 (16)
What patients say
Patients praise
- High praise for clinical knowledge and professional expertise
- Many patients appreciate compassionate bedside manner and feeling heard
- Friendly and courteous office staff reported by many patients
- Efficient, well-explained procedures and clear communication
Common complaints
- Difficulties reaching staff by phone and non-responsive communication
- Scheduling issues and neglected appointment coordination
- Instances of perceived bedside manner concerns, such as being perceived as arrogant, dismissive, or lacking compassion
- Reports of missed diagnoses or dissatisfaction with treatment plans
In patients' words
"Very pleasant from the front staff all the way threw. Everything was explained well and easy for me to understand."
— WebMD Care review"Unsympathetic to patient's pain, and indifferent to patient care. Doctor unwilling to spend time, in a hurry to move on to next patient."
— Healthgrades review"His staff repeatedly neglects scheduling appointments and cannot find my patient information in their system."
— Vitals review"Dr Mathis has been my doctor for many years He has always worked me in even if his office is closed Interested in getting to the problem and the cure But most important he has compassion and you are not just a number you are a person."
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