Somerset Family Practice | Somerville, New Jersey
Primary Care • Somerville, NJ
Ratings by platform
- Multiple review platforms (e.g., BirdEye, Medicals-Health): 1.8 out of 5 stars (142 reviews (as reported by BirdEye))
What patients say
Patients praise
- Some patients find the doctors themselves to be good or nice
Common complaints
- Difficulty reaching the office via phone
- Poor administrative and customer service responsiveness
- Long wait times for appointments and in the waiting room
- Issues with appointment scheduling and cancellations
- Rude or condescending staff interactions
- Billing and insurance errors
- Communication issues regarding patient medical information/charting
In patients' words
"The thing is, the doctors are great, which is why I still go there but the administration is HORRIBLE."
— LocalityBiz User Review"First of all, they never answer their phone during business hours. If you leave messages, they wont call you back. Every time someone has actually answered the phone, I was on hold for at least 4 minutes prior to them answering. The elderly woman at the reception desk is always extremely rude and condescending."
— Medicals-Health User Review"I waited four months for my appointment, they cancelled the month before and then said the next appointment out was another four months. ... Would not recommend going, I am going to try elsewhere, the receptionist wasn't even apologetic."
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