Smyrna - Primary Care | ChristianaCare
Primary Care • Smyrna, DE
Ratings by platform
- Birdeye (ChristianaCare Primary Care at Smyrna): 2.6 out of 5 stars (58 reviews) (58 reviews)
- Birdeye (ChristianaCare Lab Services at Smyrna): 4.5 out of 5 stars (29 reviews) (29 reviews)
- ChristianaCare ProviderMatch: Individual providers typically range from 4.6 to 4.9 stars (Varies by provider)
What patients say
Patients praise
- Some individual providers receive high patient ratings (e.g., 4.7-4.9 range)
- Positive experiences with specific technical staff in imaging and lab services regarding clinical care and supportiveness
- Some patients appreciate the cleanliness and efficiency of specific departments like lab services
Common complaints
- Difficulty reaching the office by phone (long wait times, busy signals, lack of callbacks)
- Concerns regarding billing inaccuracies and administrative errors
- Issues with scheduling and appointment delays
- Patient dissatisfaction with customer service and communication from staff
- Frustration with navigation and wayfinding within the facility
In patients' words
"They don't answer phone... called today at 1pm, closed for lunch, called and again at 4pm, disconnected and told to call back later as lines were busy."
— Birdeye review"It's really disappointing that you get such attitude when you go for xrays, etc. From the front desk to the MRI tech, really need to work on your customer service skills."
— LocalityBiz/Imaging Services review"You ladies are the best! Thank you for your wonderful customer service! Very clean room, quick blood work done... I am terrified of needles and I don’t feel a thing!"
— Birdeye review (Lab Services)More clinics in Smyrna
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