Geriatric Medicine - | Crystal Run Healthcare
Geriatric Medicine • Smithtown, NY
Ratings by platform
- Yelp: 1.5/5 stars (on Yelp) (246 reviews)
- Better Business Bureau (BBB): A- (BBB Rating) (4 complaints (noted for failure to respond))
- Revdex: 1/5 stars (mostly) (30 reviews)
What patients say
Patients praise
- Individual providers sometimes cited as knowledgeable, caring, or compassionate
- Specialized care options available in geriatric and internal medicine
Common complaints
- Difficulty with billing and administrative issues following Optum acquisition
- Long wait times and customer service complaints
- Reports of rude staff and lack of bedside manner
- Concerns regarding quality of care and perceived prioritization of profits over patient needs
In patients' words
"Patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 New York"I was passed around by the incompetent doctors of Crystal Run Healthcare... All of my appointments with them don't have an ounce of comfort, empathy or understanding to them."
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