Smith County Memorial Hospital | Smith Center, Kansas
Hospice & Palliative Medicine • Smith Center, KS
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 3/5 (Overall CMS Rating)
- Healthgrades: 84% (Patient Experience Rating)
- U.S. News & World Report: 5/5 stars (41 reviews)
What patients say
Patients praise
- High patient recommendation rates (reported at approximately 83-84%).
- Positive feedback on facility environment and atmosphere.
- Recognition for quality patient experience.
- Appreciation for the care and professionalism of the staff and providers.
Common complaints
- Billing and insurance claim confusion, particularly regarding ER charges and misrouted payer billing (e.g., Tricare/Optum Serve).
- Frustration regarding unexpected out-of-pocket expenses.
In patients' words
"Great new facility and excellent, caring providers and staff!"
— Smith County Memorial Hospital website"The patient was billed for an ER visit as a general practice visit under Tricare Prime, resulting in a substantial out-of-pocket payment."
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Medical Facilities - Smith Center Kansas
Patients praise: High patient recommendation rates for the local hospital (approx. 83-84%) · Positive feedback regarding staff demeanor, including reports of helpful and well-informed employees.
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