Sitka Medical Center – Urgent Care
Emergency Medicine • Sitka, AK
Ratings by platform
- Urgent Care Directories/ServiceAtlas: 3.2/5 (5)
- Birdeye: 2.8/5 (N/A)
What patients say
Patients praise
- Many patients find the individual clinical staff, doctors, and nurses to be professional, pleasant, and kind
- Some patients report positive, helpful experiences with specific providers
Common complaints
- Communication issues including telephone system and lack of transparency from leadership
- Concerns regarding care coordination, medical recordkeeping, billing, and patient follow-up
- Need for improved online patient portal functionality
- Frustration regarding the closure of a Medicare-certified home health program
In patients' words
"The employees that I see when I go to my appointments are excellent at SEARHC. They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— KCAW report on SEARHC public listening session"Telephone, email, the whole system is broken."
— Health Council member Dr. David Lam regarding SEARHC communicationsMore clinics in Sitka
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