Sanford Internal Medicine Clinic in Sioux Falls, SD
Internal Medicine • Sioux Falls, SD
Ratings by platform
- Sanford Health official website: 4.7 out of 5 stars (based on 245 ratings) for specific providers (e.g., Dr. Robert Behrend) (245 ratings)
- Birdeye (aggregating Google reviews): 3.0 out of 5 stars (6 reviews)
What patients say
Patients praise
- Physicians and providers praised for being caring, attentive listeners, and professional
- High satisfaction with individual clinical care provided by specific doctors
- Helpful and exceptional customer service from nursing and support staff in certain instances
Common complaints
- Billing and insurance concerns, including surprise bills and potential overcharging
- Long wait times for appointments with primary care providers
- Perceived lack of personalized care or being treated like an insurance claim
- Concerns regarding professionalism and responsiveness of administrative staff
In patients' words
"Dr Terpstra is such a pleasant, caring person who really takes the time to listen to you as a patient and do what is best for you."
— LocalityBiz (customer review)"This place is a JOKE. If you WANT to be treated like a human and not an insurance claim then go somewhere else."
— Birdeye (customer review)"I was charged for 2 office visits for my appointment... This is corrupt and dishonest."
— BBB (complaint summary)More clinics in Sioux Falls
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