Primary Care | hartfordhealthcaremedicalgroup.org
Primary Care • Simsbury, CT
Ratings by platform
- Birdeye (General HHC Medical Group): 2.5 / 5 stars (62 reviews)
- Yelp (General HHC Medical Group): 1.7 / 5 stars (159 reviews (General HHC Medical Group))
What patients say
Patients praise
- High satisfaction and praise for specific individual providers (e.g., attentive listening, compassion, thorough care)
- Patients willing to travel significant distances to see specific, trusted clinicians
Common complaints
- Poor administrative staff performance including phone communication issues and long wait times
- Lack of responsiveness and follow-through regarding referrals and administrative tasks
- Mixed experiences with bedside manner and empathy of some providers
- Frustration with office management and scheduling processes
In patients' words
"The provided reviews... overwhelmingly highlight significant issues with the staff and administrative processes. One reviewer begins by stating that their 'Dr is great,' but immediately follows this with severe criticism of 'everything else about this location,' describing it as 'about as bad as a hot poker through your eye.'"
— DrRachelEidelman.com (citing aggregated patient experiences)"Dr. Coture is the only doctor in 30 years or more who actually listens when I need answers... Dr. Coture seems to be the only doctor who truly cares for her patients."
— Official Hartford HealthCare Medical Group website (Verified Patient Review)More clinics in Simsbury
Simsbury Office Location - UConn Health
Patients praise: Pleasant and courteous staff and receptionists · Exceptional and professional doctors.
Simsbury, Connecticut
Patients praise: High praise for doctor expertise and thoroughness · Compassionate, professional, and friendly staff experiences in many offices.
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