Hartford HealthCare Medical Group
Primary Care • Simsbury, CT
What patients say
Patients praise
- High satisfaction and praise for specific individual providers (e.g., attentive listening, compassion, thorough care)
- Patients willing to travel significant distances to see specific, trusted clinicians
Common complaints
- Poor administrative staff performance including phone communication issues and long wait times
- Lack of responsiveness and follow-through regarding referrals and administrative tasks
- Mixed experiences with bedside manner and empathy of some providers
- Frustration with office management and scheduling processes
In patients' words
"The provided reviews... overwhelmingly highlight significant issues with the staff and administrative processes. One reviewer begins by stating that their 'Dr is great,' but immediately follows this with severe criticism of 'everything else about this location,' describing it as 'about as bad as a hot poker through your eye.'"
— DrRachelEidelman.com (citing aggregated patient experiences)More clinics in Simsbury
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