Primary Care | hartfordhealthcaremedicalgroup.org
Internal Medicine • Simsbury, CT
Ratings by platform
- Yelp: 1.7 / 5 (159 reviews (system-wide aggregate))
- Birdeye: 2.5 / 5 (62 reviews)
- Official Hartford HealthCare clinician profile pages: Generally high individual ratings (often 4.7-5.0/5) (Varies by clinician)
What patients say
Patients praise
- Patients often express high satisfaction with individual clinicians (physicians and APRNs)
- Clinicians are frequently described as attentive, compassionate, and thorough listeners
- Positive feedback regarding medical expertise and clear explanations during appointments
Common complaints
- Poor administrative and office staff performance (especially regarding phone communication and wait times)
- Difficulty obtaining referrals or navigating bureaucratic processes
- Perceived lack of empathy or professionalism from some staff members
- General dissatisfaction with front desk operations
In patients' words
"I'll start by saying my Dr is great. Everything else about this location is about as bad as a hot poker through your eye."
— External review summary"Dr. Coture is the only doctor in 30 years or more who actually listens when I need answers. ... Dr. Coture seems to be the only doctor who truly cares for her patients."
— Official website patient reviewMore clinics in Simsbury
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Simsbury, Connecticut
Patients praise: High praise for doctor expertise and thoroughness · Compassionate, professional, and friendly staff experiences in many offices.
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