Hms Med Square Clinic - Silver City, NM - Optum
Adolescent Medicine • Silver City, NM
Ratings by platform
- Birdeye (Hidalgo Medical Services): 3.7/5 (3 reviews)
What patients say
Patients praise
- Professional and helpful clinical staff
- Specific doctors are praised for their expertise and care
- Beneficial for complex health issues for some patients
Common complaints
- Poor office staff communication and unresponsiveness
- Difficulty obtaining call-backs and forwarding medical orders
- Inconsistent or confusing billing practices
- Perceived lack of being heard by office personnel
In patients' words
"Call backs: I have NEVER had a call back from HMS when they said they would call back. Generally, it is not possible to reach the person i need to speak with... Orders: It is generally impossible to get HMS to forward a physician order to other entities..."
— FindRehabCenters.org patient review"I've had such kind and efficient service at HMS! Very impressed. I would definitely recommend this clinic and their..."
— Yelp user review"Medical care is okay. It's the office staff that is not. The office is the worst I've dealt with as long a I can remember. I've never felt heard by them."
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