Northern Navajo Medical Center Outpatient Clinic
Primary Care Clinic • Shiprock, NM
Ratings by platform
- Momentary (based on CMS HCAHPS): 2 out of 5 stars (overall patient satisfaction) (119 surveys analyzed)
- MedicalRecords.com: 3.2 out of 5 stars (30 reviews)
What patients say
Patients praise
- Some patients report professional and caring experiences with specific doctors and medical staff
- The facility's quiet environment is sometimes noted as a strength
- Some departments, such as dental, have received positive feedback for care and concern
- Patients express gratitude for the facility's presence as the only local option
Common complaints
- Long wait times in the emergency department
- Perceived rudeness or lack of professionalism among front desk and some support staff
- Concerns regarding communication effectiveness from doctors and nurses
- Dissatisfaction with cleanliness and facility maintenance
- Difficulty with phone support and scheduling appointments
In patients' words
"This place is busy, but the nurses and doctors are usually awesome. The people you catch at the front desk can be rude, but I’m very thankful That this hospital is there for the people."
— Dominic Lee on LocalityBiz"I get the feeling this place would let you bleed to death while waiting before they bothered to do anything with you. Don't come to the ER if you value your time and your life."
— Anonymous review on MedicalRecords.com"He was caring, listened to my concerns and provided the treatment I needed. He was pleasant and helpful with advice on how to handle my concerns."
— Patient review for Dr. Shamsi on HealthgradesMore clinics in Shiprock
Shiprock - Northern Navajo Medical Center | Healthcare Facilities
Patients praise: Some staff and doctors are reported to be professional, caring, and awesome · Occasional positive experiences with quick wait times and efficient service.
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Patients praise: Skilled and professional surgeons and doctors · Caring and positive bedside manner from some providers.
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