Diabetes Prevention and Control - New Mexico Department of Health
Dietary and Diabetes Education • Shiprock, NM
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 2 out of 5 stars (overall hospital rating) (119 completed patient surveys)
What patients say
Patients praise
- Community-focused initiatives like walking clubs, nutrition education, and health awareness days
- Some staff members reported as awesome and straightforward in their care delivery
- Convenience of on-site services for patients within the service area
Common complaints
- Long wait times for walk-in services and pharmacy prescription processing
- Issues with communication between staff and patients, specifically regarding procedures and follow-up care
- Mixed feedback on professionalism, including reports of rude interactions in the pharmacy and clinical settings
- Below-average patient experience ratings in areas like staff responsiveness and communication compared to national benchmarks
In patients' words
"Over a 4 hour wait for ear medication. Pharmacy is rude and won't work with you about a solid time line of coming back for medication."
— LocalityBiz (IHS Shiprock-NNMC Reviews)"The pediatric staff and the pharmacy staff were awesome. Bad experience with urgent care and san juan hospital. So I tried here and there response was straightforward and the way they handled my son situation was great."
— LocalityBiz (IHS Shiprock-NNMC Reviews)More clinics in Shiprock
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