Northern Navajo Medical Center - Share NM
Ambulatory Surgical Clinic • Shiprock, NM
Ratings by platform
- CMS/HCAHPS (via Momentary Labs): 2 out of 5 stars (based on HCAHPS data) (119 surveys analyzed)
- MedicalRecords.com: 3.2 out of 5 stars (30 reviews)
- Google My Business (via reporting): 2.6 out of 5 stars (71 ratings)
What patients say
Patients praise
- Some staff members (specifically in departments like dental) described as caring, professional, and thorough
- Appreciation for the facility's presence and availability as a local provider on the reservation
- Positive experiences with individual providers who were reported as communicative and efficient
Common complaints
- Long wait times in emergency and outpatient services
- Reports of rude, unprofessional, or dismissive staff, particularly at the front desk
- Concerns regarding cleanliness and sanitation protocols
- Complaints about communication effectiveness from doctors and nurses
- Issues with appointment scheduling and follow-up procedures
In patients' words
"We've been stuck here at the ER with a sick toddler for hours and still nothing even though there have been only 5 people here. ... Don't come to the ER if you value your time and your life."
— MedicalRecords.com User Review"The people you catch at the front desk can be rude, but I’m very thankful That this hospital is there for the people thank you."
— LocalityBiz User Review"My experiences with this facility have been some of the worst I’ve encountered in terms of medical care. ... I have repeatedly been treated as though my concerns were unfounded or exaggerated."
— WisemannKlein User Review SummaryMore clinics in Shiprock
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Shiprock - Northern Navajo Medical Center | Healthcare Facilities
Patients praise: Some patients report positive experiences with doctors and nurses being professional and awesome in certain departments, such as dental · Facility environment noted as nice inside by some visitors.
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Patients praise: Skilled and professional surgeons and doctors · Caring and positive bedside manner from some providers.
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