Primary Care and Hope Clinic: Home
Behavioral Health • Shelbyville, TN
Ratings by platform
- Trustburn: 4.2 out of 5 stars (aggregate across 151 reviews) (151 reviews)
What patients say
Patients praise
- Specific providers praised for thoroughness, compassion, and genuine care
- Some patients appreciate the friendly and helpful nature of certain staff members
Common complaints
- Rudeness and unresponsiveness of front office staff
- Difficulties in scheduling appointments
- Disorganization and lack of communication regarding follow-ups and refills
- Variable service quality and inconsistent patient care experiences
- Reports of feeling unheard or lacking compassion from certain staff members
In patients' words
"For starters, the women in the front office area are often rude, condescending, and lazy. They cannot be trusted to give accurate information about anything going on at the clinic."
— Trustburn review"The front office staff is rude , they act so clueless and careless about their jobs . Would not recommend anybody here ."
— Yelp review"Many patients appreciate the friendly and helpful staff, particularly highlighting the compassionate approach of providers like Mrs. Kendall Agee and Dr. Katie Prater."
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