Internal and Family Medicine | Medical Associates of the Shoals ...
Internal Medicine • Sheffield, AL
Ratings by platform
- Birdeye: 5 out of 5 stars (12 reviews (Birdeye))
- BestProsInTown: 68 reviews total (N/A)
- LocalityBiz: Mixed (notable 1-star and 5-star reviews) (N/A)
What patients say
Patients praise
- doctors who listen and show genuine concern
- personable and professional medical staff
- efficient office visits with short wait times
- helpful with insurance navigation
- appreciation for specific physicians like Dr. Horton and Dr. Mansell
Common complaints
- inconsistent communication and follow-through
- dismissive care for complex chronic illness
- denial of new patient applications based on medical history
- rude and unhelpful billing department staff
- concerns over sudden, large balance increases
In patients' words
"I transitioned to Dr. Bonds after my longtime physician moved. Unfortunately, my experience over the past year felt dismissive and unsupported for complex chronic care."
— LocalityBiz review"I am now seeing Dr. Horton as my primary physician and I absolutely love him as my primary Dr.! He thoroughly goes over everything, has genuine concern, and the most personable doctor I have ever been to!"
— LocalityBiz review"Dr. Mansell is a great, caring physician! He listened to our concerns and did not hesitate to do what was necessary to get my daughter back to normal."
— Birdeye review"Callie the lady over billing is about as RUDE and HATEFUL as they come. When you’ve spent half of your day trying figure out why you went from a balance of 50 dollars to 540 in less than 2 months is beyond frustrating."
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