Internal Medicine - Helen Keller Hospital
Internal Medicine • Sheffield, AL
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (overall patient satisfaction rating) (357 completed patient surveys)
- CMS via PlainHospital: 2 out of 5 stars (CMS overall star rating)
- Vivian Health: 4.8 out of 5 stars (8 reviews)
What patients say
Patients praise
- Professional and compassionate nursing staff
- Efficient and prompt care delivery
- Strong patient satisfaction in areas like nurse communication, cleanliness, and quietness
- Highly regarded for orthopedic and emergency services
Common complaints
- Inconsistent communication from some staff members
- Some reports of staff appearing brusque or uncommunicative
- Below-average national ratings in certain CMS quality metrics
In patients' words
"Many patients praise the professionalism and friendliness of nurses and medical personnel, highlighting their attentive approach during stressful situations."
— Wheree"A minority comment on inconsistent experiences, mentioning encounters where staff seemed brusque or uncommunicative at times."
— WhereeMore clinics in Sheffield
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