Surgery | Shawnee, Oklahoma - SSM Health
Thoracic Surgery • Shawnee, OK
Ratings by platform
- Momentary (based on CMS HCAHPS): 4 out of 5 stars (385 patient surveys)
- Yelp (via MapQuest): 1.5 out of 5 stars (20 reviews)
What patients say
Patients praise
- High patient satisfaction regarding hospital cleanliness
- Strong communication from some nursing and medical staff
- Appreciation for helpful individual staff members
Common complaints
- Complaints about rude or inconsiderate staff behavior and poor bedside manner
- Issues with communication and misdiagnosis in the emergency department
- Dissatisfaction with discharge processes and lack of follow-up care
- Frustration regarding long wait times and administrative processes
In patients' words
"The quality of care with the staff here is amazing. Bre especially. She helped me to find the cafeteria, she checks in on both my..."
— Yelp review (via MapQuest)"Two time I visited the Emergency room at SSM Health in Shawnee, Ok and was under her care. Both times I was experiencing severe chest pain. Both times she somehow miss the fact that I was about to have a massive heart attack."
— Doctor.com patient review"Only go to this hospital when you are ready to die. They literally do not care."
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