Heart & Vascular Care | Shawnee, OK - SSM Health
Cardiology • Shawnee, OK
Ratings by platform
- SSM Health official patient survey data: 4.8 out of 5 stars (specific to heart and vascular providers) (371 ratings, 95 reviews (for Dr. Troy Norred as an example))
- Facebook: 66% recommend (498 reviews)
- Yelp/MapQuest aggregate: Generally low (e.g., 1.5 stars on some aggregate platforms) (20 reviews)
What patients say
Patients praise
- High ratings for individual specialists such as cardiologists
- Effective life-saving emergency interventions reported in cardiac cases
- Some staff praised for being compassionate, helpful, and thorough
- Clear explanations of medical conditions by specific providers
Common complaints
- Reports of long wait times
- Dissatisfaction with staff bedside manner and rudeness
- Complaints regarding misdiagnosis or clinical errors in emergency settings
- Concerns about discharge processes and follow-up communication
In patients' words
"Dr Norred is the greatest heart Dr We have seen him for years. SSM is blessed to have him on staff."
— SSM Health Patient Survey"Two time I visited the Emergency room at SSM Health in Shawnee, Ok and was under her care... Both times she somehow miss the fact that I was about to have a massive heart attack."
— Doctor.com Review"If I could give 0 stars, I would. As a medical professional myself, I was appalled at the rude, inconsiderate, horrible bed-side manner of all staff members I had contact with."
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