East Tennessee Urology - Covenant Medical Group
Urology • Sevierville, TN
Ratings by platform
- WebMD (Dr. Paul Hatcher): 4.0 out of 5 (31 ratings)
- WebMD (Dr. Christian Traynelis): 3.5 out of 5 (7 ratings)
- Vitals (Dr. Paul Hatcher): 4.3 out of 5 (Not explicitly stated)
What patients say
Patients praise
- Providers described as knowledgeable and skilled surgeons
- Some patients report friendly and professional office staff
- Appreciation for clear communication and time taken to discuss health concerns by some providers
Common complaints
- Reports of rushed or dismissive communication from providers during appointments
- Dissatisfaction with long wait times for appointments and during exams
- Concerns regarding lack of patient dignity or respect during invasive procedures
- Difficulties obtaining non-narcotic pain management for certain conditions
In patients' words
"I have been a patient of Dr. Trynelis for a number of years... He has always taken the time to discuss his concerns as well as my concerns... The office staff is always friendly and professional, the office always clean."
— WebMD Patient Review"Rude! Our appointment with Dr. Hatcher... was the worst experience we’ve had with any UT affiliated group... there was a complete lack of respect for our time and my husband’s dignity."
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