Pediatrics - The Wright Center
Pediatrics • Scranton, PA
Ratings by platform
- Birdeye (aggregating Google reviews): 4.2 out of 5 stars (5 reviews (specific to one clinic site))
What patients say
Patients praise
- Appreciation for the nursing staff and specific providers who are described as caring and professional
- Convenience of services, particularly school-based locations and integrated care (medical, dental, behavioral) under one roof
- Strong patient-provider rapport for some families who feel known and supported by staff
Common complaints
- Billing and administrative errors, including wrongful billing for office visits
- Reported long wait times and poor communication regarding appointments
- Concerns regarding staff professionalism and front-desk responsiveness at specific locations
- Employee reports of a high-turnover, high-pressure work environment
In patients' words
"From the time we walk in until the time the appointment is over, everyone there knows us and our medical history. They don’t bombard us with information, but they’ll remember something I’ve said and, at the next appointment, they’ll follow up and offer solutions."
— Patient testimonial via The Wright Center website"The only positive aspect of this clinic is the nursing staff…. they are consistently kind, helpful, and knowledgeable. Unfortunately, everything else about the clinic is unprofessional and frustrating."
— Online review of a school-based practice location"The Wright Center for Community Health admitted Tuesday it wrongly billed patients who received COVID-19 tests for office visits and promised to forgive outstanding bills and refund anyone who already paid."
— The Scranton Times-TribuneMore clinics in Scranton
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