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Geriatric MedicineScottsdale, AZ

★★★★★4.9/5931 reviews across 4 platforms

Ratings by platform

  • Banner Health (Dr. George Nguyen): 4.9/5 (427)
  • Birdeye (Dr. Kenneth Horowitz): 4.9/5 (363)
  • Birdeye (Banner University Medicine): 4.7/5 (136)
  • Birdeye (Gila Internal Medicine): 3.4/5 (5)

What patients say

Patients praise

  • Highly knowledgeable and professional providers
  • Effective communication and active listening during consultations
  • Personalized and compassionate care approaches
  • Thorough diagnostic processes and clear explanations of medical conditions
  • Convenience of on-site labs and efficient visit management by certain providers

Common complaints

  • Strict appointment policies leading to refusal of care for minor tardiness
  • Difficulties navigating phone systems to book appointments
  • Reports of rude, arrogant, or dismissive administrative staff
  • Concerns regarding administrative issues, billing difficulties, or perceived double-booking
  • Isolated reports of perceived cold or unprofessional clinical behavior in specific contexts

In patients' words

"Dr. Lee is one of the best PCP's I have had in years. Dr. Lee was very friendly, courteous and attentive to my health needs... Dr Tony Lee is the most amazing doctor I've ever had. He truly cares and listens."

Banner Health patient reviews regarding Dr. Tony Lee

"I was informed that “they have a strict 10 minute policy” and they’d be happy to reschedule me. I tried to explain that I had an infection that really needed to be treated and they refused to see me."

Patient review regarding Internal Medicine of Arizona scheduling policy

"The doctor may put on a jovial exterior but in terms of providing quality health care, you'd best go somewhere else IF you can even book an appointment with the doctor through the telephone maze system and rude, arrogant receptionists..."

Patient review regarding 4C Medical Group administrative experiences

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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