Schenectady Dental - Hometown Health Centers
Dental • Schenectady, NY
Ratings by platform
- Birdeye: 4 out of 5 stars (29 reviews)
What patients say
Patients praise
- Many patients describe staff and providers as kind, pleasant, and knowledgeable
- Clinic environment is frequently described as clean and professional
- Effective and quality dental work for some patients
- Some patients appreciate the team-based approach and efforts to accommodate urgent needs when possible
Common complaints
- Difficulty scheduling appointments and long wait times (often months)
- Reports of rude, unhelpful, or dismissive front desk staff
- Unreturned phone calls and challenges getting through via telephone
- Frustration regarding misbooked or cancelled appointments
- Some negative reports of provider demeanor and perceived lack of compassion
In patients' words
"The front desk staff does not do any work here. I have called countless times to make appointments and have waited 30+ minutes only to be hung up on. Voice messages are left unreturned and I have been waiting for months for an appointment."
— LocalityBiz Review"I really felt as comfortable as a person with some nerve and tooth pain COULD feel being there. Now I know whats going on, and I really feel like I have a team of dental professionals that will help me get the care I need."
— Hometown Health Centers Dental Review"Everyone who works at Hometown Health Centers Dental are all very nice and the nurses and doctors are great at their dental work. The only reason I gave the 4 stars and not 5 because it's hard to get a appointment"
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