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One Medical

Primary Care • Scarsdale, NY

★★★★☆3.7/57 reviews across 1 platform

Ratings by platform

  • Chamber of Commerce: 3.7/5 (7 reviews)

What patients say

Patients praise

  • High quality of care and thoroughness provided by individual doctors
  • Clean, well-maintained office environment
  • Efficient delivery of some clinical services

Common complaints

  • Difficulties with customer service response times and accessibility
  • Billing issues and challenges with insurance or unexpected charges
  • Reported difficulties with technology platforms and logging into systems
  • Occasional complaints regarding administrative or front-desk staff conduct

In patients' words

"I was honestly nervous to see a provider at a large company but Dr. Sussman was incredible. At my initial visit, she did a thorough evaluation and met with me for over an hour! She also understood mental health in a way most PCPs do not."

— Birdeye user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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