Walk-In Clinic & Urgent Care in Saugus, MA
Urgent Care • Saugus, MA
Ratings by platform
- Solv (American Family Care, Saugus): 4.8/5 average rating (33 reviews (139 patients shared ratings on Solv profile))
- AFC Urgent Care Saugus (official site): 5.0 rating (923 reviews)
- ConvenientMD, Saugus (Solv): 4.0/5 average rating (not stated in highlights)
- AFC Urgent Care - Saugus (Checkbook): Consumer ratings (details not shown in provided snippet) (13 ratings)
- AFC URGENT CARE SAUGUS (Yelp): Positive reviews cited; rating value not shown in provided snippet (not stated in highlights)
- BBB (Mass General Brigham Urgent Care, LLC): Not BBB Accredited; BBB rating not specified in highlights (3 complaint(s) failure to respond; 5 complaint(s) filed (within BBB profile))
What patients say
Patients praise
- Fast/efficient service and reduced or minimal wait times in many reviews
- Caring/knowledgeable staff and doctors; good bedside manner/communication
- Clean facility and positive front-desk/admin demeanor
Common complaints
- Billing/co-pay or insurance/billing miscommunications; issues with charges/sending to collections reported
- Long waits or excessive wait times in some experiences
- Perceived poor doctor conduct and lack of thorough evaluation/tests in some reviews
- Complaint/response issues noted in BBB profile for a related urgent care listing
In patients' words
"“I had runny nose, dry and wet cough… When I arrived for my appt… no one was in the waiting room… I was told that I had a $40 co-pay… The woman at the front desk said that she NEEDED a debit/credit card…”"
— Solv review snippet for American Family Care, Saugus"“So… I was having a great experience up until I met with the doctor… he flat out told me that he doesn’t know what to do… He didn’t do ANY TESTS… and he just prescribed medication.”"
— Unilocal page review snippet for AFC Doctors Express Urgent Care – Saugus"“Would give zero stars if possible. Admit that they never delivered bill to me and sent me to collections.”"
— BBB Business Profile snippet for Mass General Brigham Urgent Care, LLC"“5.0 rating of 923 reviews … polite staff, clean environment. Very attentive doctors.”"
— afcurgentcare.com Saugus page highlightsMore clinics in Saugus
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