Urgent Care & Walk-in Clinic in Saugus, MA
Pediatric Urgent Care • Saugus, MA
Ratings by platform
- Birdeye: 4.4 out of 5 stars (1,182 reviews)
- Yelp: 2.5 out of 5 stars (98 reviews)
- Solv Health: 4.8 out of 5 stars (139 ratings)
What patients say
Patients praise
- Efficient and fast service, often cited as an alternative to ER visits
- Professional and attentive medical staff and nurses
- Ease of online booking and walk-in convenience
- Clean and well-equipped facility
Common complaints
- Reports of rude or unprofessional front desk staff
- Concerns regarding wait times and administrative efficiency during peak hours
- Occasional billing and insurance claims issues
- Negative experiences with specific medical personnel regarding diagnosis accuracy and bedside manner
In patients' words
"I have worked in health care for 20 years and I can honestly say that I have not seen an entire group of people who appeared so commited to patient satisfaction, confidentiality and comfort."
— AFC Urgent Care Saugus Website Testimonial"Easy booking online. Xray tech and doctor were fabulous. Front desk staff member was miserable and borderline rude."
— LocalityBiz Review"I was going to give this place 1 star, but the majority of the employees were very nice and professional. Aside from one, who I dont even know if she still works here... She is grossly unprofessional and absolutely does not know how to do her job."
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