Saugus Eye Associates | Trusted Eye Doctors in Saugus, MA
Optometry • Saugus, MA
Ratings by platform
- LensCrafters Local: 4.8 out of 5.0 (based on 1350 reviews) (1350)
- Birdeye: Not explicitly provided as an average, but references 224 reviews (224)
- Yelp/MapQuest aggregate: Generally low (e.g., 2.5 stars on Yelp/MapQuest) (4 (on MapQuest specifically))
What patients say
Patients praise
- Knowledgeable and attentive doctors and technicians
- Professional eye exam experience
- High satisfaction with the quality of care and products
- Phenomenal overall service mentioned by some patients
Common complaints
- Unprofessional or rude staff interaction
- Lack of assistance in the eyewear showroom
- Issues with billing and communication
- Concerns regarding unwanted or unnecessary services
In patients' words
"The whole experience was great! The personnel was very caring and nice from the moment you walk inside to when you're getting your eye exam done."
— My Vision Care (Patient Review)"If I could give zero stars, I would. Horrible experience! The absolute worst place to get an eye exam. The front desk girl, Sarah, is one of the most unprofessional and rudest people I have ever..."
— Yelp (Patient Review)"The eye exam set up and Dr. Lau was great. The associates in the showroom have no work ethic. I had picked out frames to try on and could get no one to assist."
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