Pearle Vision in Saugus, MA | Eye Care & Eyewear
Optometry • Saugus, MA
Ratings by platform
- Google: 4.7 out of 5.0 (601 Google Reviews)
- Yelp: 3.0 out of 5.0 (34 reviews)
What patients say
Patients praise
- Highly regarded and professional optometrists
- Helpful and knowledgeable staff members in some instances
- Ease of scheduling appointments
- Positive experiences with glasses adjustments and personalized care
Common complaints
- Rude and unprofessional customer service staff
- Inaccurate prescription handling or fitting issues
- Poor communication regarding appointments
- Negative experiences with in-store retail staff versus medical staff
In patients' words
"everyone was very friendly and professional, the doctor was so nice and made me feel very comfortable and really explained my eye problems in a way I could understand."
— Yelp/MapQuest review"The front desk staff is very rude and unprofessional. Bad communication skills and bad attitude towards customers. Never going there again."
— Yelp review"The Optometrist was outstanding and asked many questions vs a clinical-only exam. Shannon, the optician, went above and beyond to delve into my unique job requirement for my two pairs of glasses."
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