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OrthoNY Saratoga Orthopedic Clinic

Sports Medicine • Saratoga Springs, NY

What patients say

Patients praise

  • Caring, compassionate bedside manner and staff
  • Clear explanations and patients feeling informed about treatment/recovery
  • Efficient/easy visit flow with minimal or no wait time (for some reviewers)
  • Successful outcomes from procedures/surgeries for some patients

Common complaints

  • Poor or low satisfaction with practice experience at Saratoga Spine; overall low rating
  • Post-surgery communication issues and unanswered calls reported by some patients
  • Scheduling/appointment delays and/or wait times (noted as a drawback by at least one reviewer)
  • Operational issues such as difficult parking or being ignored/long waits reported by some reviewers

In patients' words

"“The Bone & Joint Center has a 4.7 star rating with 93 reviews.”"

— Birdeye listing for The Bone & Joint Center

"“Worst service ever. You will be ignored for an hour if not more before someone sees you.”"

— Birdeye listing for The Bone & Joint Center

"“Saratoga Spine has a 2.8 star rating with 59 reviews.”"

— Birdeye listing for Saratoga Spine

"“I had a total knee replacement… Shortly after surgery, I developed an infection… my calls went unanswered for days.”"

— Vitals patient review summary for Dr. Jonathan P. Gainor

"“Patients say the provider is honest, professional, and explains everything clearly with excellent bedside manner.”"

— Healthgrades summary for Dr. Justin Ferrara

"“Dr. Coseo is a very friendly and compassionate person he doesn't just rush you in and rush you out.”"

— Healthgrades review snippets for Dr. Mark Coseo

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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