Santa Monica Orthopaedic & Sports Medicine Group
Sports Medicine • Santa Monica, CA
Ratings by platform
- Yelp/Yahoo Local: Approximately 2.5 to 2.6 out of 5 stars (144 reviews)
- WebMD: Not provided (single review) (1 review)
What patients say
Patients praise
- Highly regarded and talented surgeons (specifically Drs. Gerhardt, Soppe, and others)
- Excellent surgical outcomes reported by many patients
- Personalized care and time taken to explain conditions by certain physicians
- Professionalism of specific medical assistants and staff members
Common complaints
- Unresponsive or apathetic support staff
- Dissatisfaction with the automated communication/texting system
- Reports of rude or condescending behavior by medical staff
- Allegations of ineffective treatment or poor surgical outcomes
In patients' words
"Dr. Gerhardt and his staff at Santa Monica Orthopedic Group are the best... He never makes me feel as if I am just another patient walking in the door."
— Patient Testimonials (Dr. Michael Gerhardt)"Astonishingly unresponsive, apathetic staff with terrible system utilizing texting... ultimately results in impersonal, disconnected..."
— Yelp/Yahoo Local reviewMore clinics in Santa Monica
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