Santa Monica Internal Medicine | UCLA Health
Internal Medicine • Santa Monica, CA
Ratings by platform
- UCLA Health (Dr. George C. Yen): 4.9 out of 5 stars (based on 156 ratings) (106 reviews)
- UCLA Health (Dr. Jessica S. Liao): 4.9 out of 5 stars (based on 194 ratings) (131 reviews)
- UCLA Health (Dr. Jeffrey S. Goldsmith): 5.0 out of 5 stars (based on 397 ratings) (290 reviews)
- Birdeye: 2.5 stars (14 reviews)
What patients say
Patients praise
- High satisfaction with individual physicians (often rated 4.9 or 5.0 stars)
- Doctors described as attentive, knowledgeable, compassionate, and excellent listeners
- Efficient and quick service for some patients
- Appreciation for established long-term relationships with providers and staff
Common complaints
- Reports of chaotic and careless office environments
- Complaints regarding cleanliness, specifically relating to needle disposal and soap dispensers
- Perceived rudeness or lack of helpfulness from administrative and management staff
In patients' words
"Dr. Yen and the nurses were all excellent. I felt well respected and well cared for. The entire staff were polite and professional."
— UCLA Health provider review for Dr. George Yen"Dr. Liao has too many great qualities to list here. She’s kind, empathetic, an excellent listener, explains things clearly, doesn’t judge, and so on. One of my favorite doctors of all time."
— UCLA Health provider review for Dr. Jessica Liao"All administration are rude. Rooms are dirty. With dirty use needles. Needles not dispose correctly. I saw needle on sinks. On the floor."
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