Urgent Care | Santa Fe - Presbyterian Healthcare Services
Urgent Care • Santa Fe, NM
Ratings by platform
- Birdeye: 3.1/5 (63 reviews (for the St. Michael's Dr. location))
- Momentary (based on CMS HCAHPS): 3/5 (296 patient surveys (for Presbyterian Santa Fe Medical Center))
What patients say
Patients praise
- praise for professional, friendly, and nurturing staff
- efficient service during some visits
- positive experiences with urgent care as an augmentation to primary care
Common complaints
- reports of missed diagnoses and medical negligence lawsuits
- complaints about long wait times and poor communication regarding appointment changes
- frustration with accessibility of care, including prescription management and accessibility accommodations
In patients' words
"I made an appointment for urgent care for 11:10am. I waited for an hour and then inquired as to status. I then was told that my appointment had been changed by the charge nurse to 12:30, and there was no communication with me."
— Birdeye review"My son and I both received excellent care the several times we needed to utilize the Urgent Care clinic while living in Santa Fe and traveling there from Taos. All staff was professional, supportive, and great at their jobs."
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