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Santa Cruz, CA Orthopedists | Sutter Health Doctors logo

Santa Cruz, CA Orthopedists | Sutter Health Doctors

OrthopedicsSanta Cruz, CA

★★★★★4.9/5741 reviews across 6 platforms

Ratings by platform

  • Sutter Health (Dr. Wilson C. Lai): 4.9/5 (67 reviews) (67)
  • Sutter Health (Dr. Thomas J. Welle): 4.9/5 (381 reviews) (381)
  • US News (Dr. Raj S. Kullar): 5/5 (229 reviews) (229)
  • US News (Dr. Christopher Summa): 5/5 (43 reviews) (43)
  • WebMD (Dr. James Spiegel): 4.0/5 (7 ratings) (7)
  • WebMD (Dr. Eric Hohn): 5.0/5 (14 reviews) (14)

What patients say

Patients praise

  • High star ratings for many individual orthopedists
  • Frequent praise for individual physicians being caring, knowledgeable, and skilled in procedures
  • Compassionate and attentive nursing staff at surgical centers
  • Clear communication of conditions and treatments by many doctors
  • Comfortable facility accommodations

Common complaints

  • Billing and insurance verification issues
  • Difficulties with scheduling and long wait times for appointments
  • Perceived poor communication and bureaucracy in patient grievance processes
  • Some patients report perceived lack of accountability and rude customer service staff

In patients' words

"Dr Hohn is the best! Listens, shows concern, is thorough, and he's very knowledgeable in his work. Thank you!!!"

WebMD (Dr. Eric Hohn)

"The man is arrogant... wrecked my whole retirement one in 1 million isn’t even good. Don’t use this doctor. He’s he’s too old out of touch."

WebMD (Dr. James Spiegel)

"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance... Sutter refused to submit this and now we are out thousands of dollars."

Better Business Bureau (Sutter Health)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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