NAMI Santa Cruz County - Home

Patients praise

• High user satisfaction with support groups and educational programs (often exceeding 90%)
• Helpful and supportive staff/volunteers, particularly for crisis navigation and peer support
• Strong community impact in stigma reduction and providing resources for families and individuals living with mental health conditions

Common complaints

• Frustration with limited availability of mental health services in the county (e.g., lack of local step-down facilities for private insurance, crisis unit prioritization)
• Challenges navigating complex mental health systems and accessing timely care for loved ones