St. Joseph Heritage Santa Ana - Radiology
Radiology • Santa Ana, CA
Ratings by platform
- RateMDs: 3.3/5 (1 review)
- LocalityBiz: Mixed/Low (specific 1-star reviews mentioned) (Multiple reviews)
What patients say
Patients praise
- Attentive and knowledgeable individual healthcare providers
- Compassionate care mentioned by some patients
- Convenient location and facilities for some services
Common complaints
- Administrative and billing/claims processing failures
- Difficulties with obtaining pre-authorizations for medical procedures
- Long wait times for appointments and care
- Issues with staff responsiveness and communication
- Concerns regarding physician attentiveness or competence in specific instances
In patients' words
"The drs are fine but the admin/claims department is a total failure... Both times pre authorization was not submitted for weeks - I had to follow up and have over 8 phone calls to get authorization for each procedure."
— LocalityBiz review by Krista V Espitia"Very long wait times, usually over an hour for urgent care. Some of the doctors are good, and some are incompetent."
— RateMDs review"As my new PCP she always listens attentively, I never feel judged, and she always makes the environment welcoming."
— LocalityBiz review by Rose RogersMore clinics in Santa Ana
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