UCI Health Family Health Center — Santa Ana
Primary Care • Santa Ana, CA
Ratings by platform
- Google Maps: 3.2 out of 5 stars (based on a large number of reviews (referenced as approx. 973,116 by source, though likely an aggregation or error))
What patients say
Patients praise
- Some patients report professional and informative care from specific providers
- Recognition as a top Federally Qualified Health Center
Common complaints
- Long appointment wait times and difficulties scheduling appointments
- Poor customer service and rude staff interactions
- Concerns regarding office management and lack of communication
- Frustration with digital/automated systems and check-in processes
In patients' words
"Appointments are always months and months away from the day you call or visit. Whenever you do call and automatic machine tells you they’ll call back 9/10 it won’t happen."
— Patient review via online aggregate site"Rude and bad customer service. I am about to change my doctors office. I was a long wait. Can't help you always have to scan a code to do everything."
— Patient review via MapQuestMore clinics in Santa Ana
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