Primary Care Provider | Firelands Physician Group

Patients praise

• High satisfaction with individual primary care physicians (notably Drs. Brett and Bryan Kuns and Gloria Johns)
• Providers described as excellent listeners who explain medical issues clearly
• Staff reported as professional and courteous in some office settings
• Compassionate and thorough care reported in routine appointments

Common complaints

• Unfriendly or uncaring staff interactions
• Reports of being rushed or dismissed during urgent care visits
• Complaints regarding billing or upfront payment policies for those without insurance
• Perceived lack of thorough examination or follow-up communication