Family Health Services | Quality Care in Sandusky & Norwalk
Internal Medicine • Sandusky, OH
Ratings by platform
- Google Reviews: 4.1 out of 5 (145 reviews)
- Facebook: 90% recommend (33 reviews)
What patients say
Patients praise
- Appreciation for the availability of affordable, sliding-scale healthcare for low-income and uninsured patients
- Positive feedback for specific clinical staff members for their professionalism and compassionate care
- General satisfaction from some patients regarding the ease of scheduling appointments for children
Common complaints
- Persistent communication issues, including difficulty reaching staff by phone and unresponsiveness
- Significant scheduling problems, such as canceled appointments and very long wait times for procedures
- Administrative inconsistencies, including mismanaged medication refills and difficulties obtaining medical records/x-rays
- Patient frustration over perceived unreliability and lack of organization within the clinics
In patients' words
"The approx time frame in general to get dentures is 6 to 8 WEEKS by the time I get mine it will have been 11 MONTHS. Yes I have every right to be upset."
— Patient Review (Google)"The communication from the staff to patients is absolutely terrible. I have been calling for weeks trying to reschedule an appointment and get medication refilled, and none of the staff wants to answer the phone."
— Patient Review (LocalityBiz)"Overall, the practice’s dedication shines through amid these issues which seem related to scheduling and administrative consistency rather than care quality itself."
— Wheree Review SummaryMore clinics in Sandusky
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Patients praise: High satisfaction with individual primary care physicians (notably Drs. Brett and Bryan Kuns and Gloria Johns) · Providers described as excellent listeners who explain medical issues clearly.
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Family Dentistry of Sandusky – Modern Dentistry, Traditional Care
Patients praise: Friendly and professional staff · Gentle care, particularly with children.
UH Rainbow Sandusky Pediatricians - University Hospitals
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Thomas Felter, MD | Pain Management | Sandusky and ...
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