Emergency Department
Emergency Medicine • Sandusky, OH
Ratings by platform
- Various aggregate hospital comparison sites: 88 out of 100 (308 surveys (based on data available at time of reporting))
- Healthgrades: 72% of patients recommend the hospital (9 or 10 rating)
What patients say
Patients praise
- Recognized for overall patient experience, including receiving Healthgrades Outstanding Patient Experience Awards
- Generally positive ratings for nursing and doctor communication in aggregate surveys
- Specific hospital performance metrics in emergency care sometimes performing better than state averages
Common complaints
- Long wait times in the emergency department
- Perceived rude or dismissive staff interactions
- Concerns regarding billing processes and administrative confusion, particularly with third-party billing groups like ER-Doc Inc
- Reports of dissatisfaction with communication and discharge procedures
- Anecdotal reports of perceived misdiagnosis or lack of care for specific conditions
In patients' words
"If you have nothing to do for 4-6 hours and want to wait 3 hours regardless of how busy they are this is the place to go. Don’t get why they think you came to an EMERGENCY ROOM to wait all day."
— Local consumer review site"The Doc's in this corporation practice bam bam you are out of here medicine... So you are going home still feeling rotten."
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