Primary Care - Stanford Health Care
Primary Care • San Simeon, CA
Ratings by platform
- Birdeye (Palo Alto location): 3.3/5 stars (25 reviews)
- ComplaintsBoard (System-wide): 1.5/5 stars (54 complaints (ComplaintsBoard))
- Stanford Medicine Partners (Castro Valley): 2.5/5 stars (17 reviews (Yelp))
- Stanford Medicine Partners Primary Care San Jose Samaritan: Not explicitly stated (24 reviews (MapQuest))
What patients say
Patients praise
- Clean and modern medical facilities
- Professional, empathetic, and caring clinical staff reported by some patients
- Efficient onsite diagnostic labs and imaging services
- Helpful and responsive administrative staff at specific locations
Common complaints
- Difficulty with appointment scheduling and long wait times
- Billing disputes and issues with insurance coverage/claims
- Unprofessional or rude behavior reported among front desk and administrative staff
- Complaints regarding referral processes and communication between departments
- Concerns about being seen by residents rather than experienced doctors
- Perceived lack of compassion or failure to address patient pain and concerns
In patients' words
"Not a good place to get primary care... They don’t practice preventative medicine. Primarily they focus on data entry and whatever will superficially give them good performance metrics."
— Patient review, Portola Valley location"The girls at the registration desk are extremely unprofessional. They're laughing really loud and swearing at each other."
— Patient review, Castro Valley location"My PCP is very calm, polite, empathetic, professional, and caring. He provides the best personal care. The staff are all very nice from the receptionists to the..."
— Patient review, San Jose Samaritan locationMore clinics in San Simeon
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