Birth Control, STD Testing & Abortion - San Rafael, CA
Reproductive Health Services • San Rafael, CA
Ratings by platform
- OVU.com: 3.4/5 (15 (on one platform))
What patients say
Patients praise
- Friendly, non-judgmental, and welcoming staff in some experiences
- Clean, new, and comfortable facilities
- Efficient service for some patients who are seen quickly
- Accessibility for services where other providers have long waits
Common complaints
- Long wait times for appointments and procedures
- Reports of poor communication and staff behavior during visits
- Concerns regarding medical competence and procedure management
- Privacy issues involving the mishandling of patient medication and personal information
In patients' words
"I was then left in the room for 90 minutes awaiting the doctor. ... I was told I’d be next. 10 minutes later the nurse finally retrieved me & takes me to the procedure room. Only to wait another 15-20 minutes for the doctor."
— LocalityBiz (Review)"I just opened up a bag in which my medication was in, that I was given at the San Rafael Planned Parenthood clinic yesterday afternoon. There is someone else’s medication in it—full name, Medical Record number, and DOB."
— National Right to Life (Complaint)"My first visit was today and all the employees were very friendly and welcoming. They were not judgmental at all. I was in and out in 45 minutes, and I didn't even have an appointment!"
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