Downtown San Rafael Clinic | Primary Health Care
Reproductive Health Services • San Rafael, CA
Ratings by platform
- Birdeye: 3.4/5 (71 reviews)
- Yelp (Kaiser Permanente Downtown San Rafael Medical Offices): 2.6/5 (29 reviews)
What patients say
Patients praise
- Supportive of elderly and underserved populations
- Professional and caring staff (reported in some instances)
- Comprehensive range of services available on-site
Common complaints
- Difficulty reaching staff by phone and long hold times
- Perceived lack of responsiveness or empathy from administrative/phone staff
- Concerns regarding clinical care quality and treatment decisions
- Frustration with appointment scheduling and administrative processes
In patients' words
"Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes..."
— Birdeye reviewer"The people on the phone will not help you in any situation, they have no training and no heart."
— LocalityBiz reviewer"Kaiser Permanente Downtown San Rafael Medical Offices... consistently earns praise for its attentive staff and welcoming environment."
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